When I joined The IMA group in June of this year, I was immediately struck by our team’s dedication and commitment to the people we serve. I have had the privilege to see our staff and providers overcome the daily challenges of working in our high-paced environment. One question I frequently ask our staff “For a moment, if you could step back, how would you IMAgine our services could be delivered differently?” Common feedback, both internally and externally from clients, was to re-IMAgine our claimant experience. This became the impetus for our Re-IMAgine Clinic Campaign: As we have begun this journey, I would like to share some of our initial initiatives.
This campaign focuses on revolutionizing the health evaluation journey at IMA. Our mission is to make every step of the process faster, more personal, and less complex, with a strong focus on personalized experience. We believe that a welcoming environment, combined with the expertise of our highly trained providers and staff, ensures that everyone’s unique needs are met with compassion and precision. This change is directly aligned with our vision of transforming the health evaluation process by enhancing the quality of our service and delivering results with integrity and accuracy. We understand the challenges people face and provide the essential information needed for their health evaluations, serving as a trusted partner every step of the way.
We will deliver on this mission by executing the following key values.
- Integrity: We lead with transparency, consistency, and innovation, ensuring reliability in every interaction.
- Meaningful Impact: We cultivate a purpose-driven culture, fostering meaningful relationships that create lasting value for our clients, stakeholders, and employees.
- Accuracy: We are committed to precision, ensuring our work is timely, error-free, and backed by data to support continued growth and client satisfaction.
I hope you will join us at The IMA Group, where our commitment to reimagining the health evaluation experience is reflected in every interaction, delivering the excellence and trust our clients deserve.
